Privacy

Summary

We care about your data and privacy, and seek to ensure that we look after any personal data you provide us or that we may hold. We will never sell your personal data.
Any personal data you give us or that we ask you for, will be used to help support your enquires and our relationship with you, such as:-
responding to your enquiries
sending you marketing information you request about a development or new home
arranging a visit to one of our developments
reserving your new home
helping you buy a new home (which includes confirming that you have the finances to do so, conducting fraud prevention checks and providing you with information from your new home warranty provider)
processing an application for a job or apprenticeship with us
meeting our legal obligations
We will only keep your data for as long as we need it and/or where required by law
We take data security seriously and have a range of measures to help keep your personal data secure
We record telephone calls made to certain sales and customer service teams for training and quality control purposes
We use cookies and other tracking technology on our website (see our Cookie Policy below for more information)
Your data may be accessible outside of the EEA but we will ensure the same data protection safeguards are in place as if it were inside the EEA
If you change your mind about receiving marketing information from us you can unsubscribe at any time

Please read the rest of this Privacy Policy to learn more about what personal data we collect and use, and why and what rights you have in relation to your personal data.

Please don’t hesitate to contact the Joseph Homes Team if you have any questions or concerns.

People who may process your personal data in support of our business

Your personal data may be received and processed by:

our own employees, agents and auditors
third party data processors who provide support services to us and who will process your personal information on our behalf. Such third parties may include cloud services providers (such as hosting and email management), other IT service providers as well as marketing companies that we use to distribute materials on our behalf
independent financial advisors, estate agents and solicitors that you choose to help you with your new home search and purchase
recipients involved when you take out a mortgage that is covered by a Government Indemnity or other scheme including Help to Buy, including Credit Reference Agencies
warranty organisations such as NHBC
after sales support providers and contractors and tradesmen who help investigate and/or carry out repairs to your new home
parties that we have a legal obligation to disclose information to for example regulators and law enforcement agencies
In the event that we make changes to our Group structure, for example a re-organisation, sale or merger we may transfer your personal data to certain parties involved in that process.
When we share your personal data with other parties we will ensure contracts are in place that impose strict data sharing requirements.

Retaining your personal data

We will only keep your personal data as long as it is necessary to support our relationship with you, to meet our legal obligations and support the purposes set out above. For example, anti-money laundering regulations require us to keep evidence of identity checks and details of the relevant business transaction for 5 years.
All of our new homes are sold with the benefit of a 10-year warranty cover, typically from either the NHBC (National House Building Council), Premier Warranty or the LABC (Local Authority Building Control). We will therefore keep your records (name, property address, contact details, certificates) for up to 12 years from the date of purchase. We will also keep purchase and sales contract information for 12 years.
Information you provide when requesting sales and marketing information about developments and properties will be kept for up to 3 years as some developments can take a number of years to plan, market and complete.
We may keep your data for longer if we cannot delete it for legal and/or regulatory reasons.

This privacy policy sets out how Joseph Homes LTD, uses and protects any information that you give Joseph Homes LTD when you use this website.

Joseph Homes LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used for the purpose it was collected for, in accordance with this privacy statement.

Joseph Homes LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from March 2018.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets us know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

The following cookies are used on Joseph Homes ltd

Session cookies

Session cookies expire on exit, which means that they only last for your online session and they disappear from your computer, or device, when you close your browser.

Session cookie – This cookie is a ‘session cookie’ and tells us that you are actively using our site. This cookie allow us to know how many users are visiting the website, at any given time

Cookies set directly by this site

cookie_notice_accepted – Stores informations if the user has accepted the T&C policy.

Cookies set by third-party services installed on this site

_ga – Google Analytics cookie. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.
_gat – Google Analytics cookie. It is used to throttle the request rate – limiting the collection of data on high traffic sites. It expires after 10 minutes.
_gid – Google Analytics cookie. It is used to throttle the request rate – limiting the collection of data on high traffic sites. It expires after 24 hours.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How and why we use cookies

We use cookies on our site (http://josephhomes.co.uk/) to create the most secure and effective website possible for our users. We have always used cookies but, due to a change in legislation, all EU websites are now required to provide additional information on what cookies are, how they are used and what benefits they bring. This Cookie Policy answers these questions. Please note that you are not currently required to do anything, other than read our Cookie Policy, to understand these changes. The changes will not affect the way in which you currently use our website.

Brief overview

Joseph Homes LTD uses ‘analytics’ cookies to help us make our website better for those who visit it regularly. They help us work out what users like and don’t like, as well as ways we can improve the website and its content. Cookies are used for a variety of other reasons, for example, to safeguard your privacy when browsing the site. Please note that our cookies do not store your personal information, such as your name, address, telephone or email.

What are cookies?

Cookies are small text files that are sent to, and stored on, your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies are useful because they allow us to offer a user experience on our website that is as smooth as possible. At Joseph Homes LTD, we mostly use analytics cookies to help us understand users’ behaviour on our website, so that we can improve the online experience. Cookies can also be used, amongst other things, to remember preferences, let users navigate between pages efficiently, verify the user and for carrying out essential security checks. Some of the functions that cookies perform can also be achieved by using similar technologies. This policy refers to ‘cookies’ throughout. However, it also includes these similar technologies. These include Flash cookies or Local Shared Objects, also known as LSOs. Read more about them at http://www.allaboutcookies.org/privacy-concerns/.

Hhow to manage cookies

The browsers of most computers, smartphones, and other web-enabled devices, will typically accept cookies.

However, please remember that cookies are often used to enable and improve certain functions on a website. If you choose to switch certain cookies off, it is likely to affect how websites work. If you block cookies completely, many websites will not work properly and some functionality on these websites will not work at all. This is very important because any settings that you change in your browser will not just affect Joseph Homes LTD cookies, but will also apply to all websites that you visit (unless you choose to block cookies from particular sites). Please remember that Joseph Homes LTD does not use cookies to collect personally identifiable information about you, although we may combine information that we collect from the web analytics services we use and their cookies or similar technologies, such as LSOs to analyse how you, and other people, use our website.

Most modern browsers will allow you to:

– see the cookies that have been set and delete them on an individual basis
– block third party cookies
– block cookies from particular sites
– block all cookies from being set
– delete all cookies when you close your browser

If you wish to amend your cookie preferences for this website, or any other websites, you can do this through your browser settings. Your browser’s ‘help’ function will tell you how to do this. When our website provides links to other websites, please bear in mind that third party websites will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies, as Joseph Homes LTD is not responsible or liable for their privacy practices.

Analytics cookies

It is possible to opt out of having your anonymised browsing activity within websites recorded by analytics cookies. Joseph Homes LTD uses Google Analytics and you can opt out of their cookies by clicking on the following link https://tools.google.com/dlpage/gaoptout. Please note, this will take you to the relevant third party’s website and generate a ‘no thanks’ cookie, which will stop any further cookies being set by third parties.

Don’t forget that, by not allowing analytics cookies, this stops us from being able to learn what people like or don’t like about our website. Your activity on the website would therefore not be taken into account when we look at ways to improve it.

Third party and flash cookies

The most common types of cookies are HTTP cookies. You can control these using the process described above, in the “How to manage cookies” section of this policy. As well as HTTP cookies, there are other technologies that work in a similar way to cookies called LSOs. Please note that, at the time of writing this policy, Joseph Homes LTD does not use any LSOs.

More information about cookies

More detail on how businesses use cookies is available at http://www.allaboutcookies.org

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Joseph Homes and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website

Computer generated images are for indicative purposes only. Interior images are for illustration purposes from a previous development by Joseph Homes and are presented to give you a indication of a finished product.

Every effort is made to keep the website up and running smoothly. However, Joseph Homes takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.